We are happy to refund orders within 30 days of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Our return address where you can post your unopened and unused package is:
Euphoro.co.uk
PO BOX 228
Hitchin
Herts
SG4 0WW
Policy In Depth
Due to the obvious health and hygiene implications with adult goods, for the goods to be returned if they are not broken the following terms have to be met:
1. The goods must be unused.
2. The goods must be returned in original condition & original packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day you received the order.
6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you without issuing a refund.
Need help?
Contact us at returns@euphoro.co.uk for questions related to refunds and returns.